Manufacturing defects not caused by misuse or accidental damage may be addressed with replacement parts during the applicable warranty period. Second-hand and modified e-bikes are not covered.
E-bike warranty coverage
| Parts | Period | Summary |
|---|---|---|
| Frame | 3 years | Manufacturing-related deformation, welding defects, desoldering, and fractures; excludes modification and collision damage. |
| Front fork, handlebars, saddle tubes | 1 year | Manufacturing defects; excludes modification and collision damage. |
| Controllers, charger, cables, display, brake controls, accelerator, pedal-assist sensor | 1 year | Manufacturing-related short circuits, burnouts, or performance failures; excludes water, cut cables, normal wear, and human damage. |
| Motor, motor hall, bearings, battery and battery covers | 6 months | Specified manufacturing or performance failures; replacement does not restart the original coverage period. |
| Lights and selected mechanical components | 6 months | Manufacturing defects; collision, modification, and wear are excluded. |
| Saddle, plastic parts, brake rotors/pads/cables | 3 months | Manufacturing defects only; normal wear and collision damage are excluded. |
| Tyres | 1 month | Manufacturing defects only; punctures and damage caused by pressure or road hazards are excluded. |
| Other products | 3 months | Manufacturing defects unless a product page states otherwise. |
Not covered
- Failure to follow the manual for use, maintenance, charging, storage, or adjustment.
- Unauthorised disassembly, repair, modification, misuse, accidents, water damage, or collision damage.
- Normal wear, consumable parts, cosmetic scratches, and packaging damage.
- Repairs or returns arranged without prior written approval.
- Separately purchased accessories except eligible Dead on Arrival cases.
How to make a Warranty Claim
- Take a clear photo or short video showing the issue.
- Email the evidence, order number, purchase platform, model, and description to [email protected].
- Our team reviews the issue and may provide diagnostic steps.
- Complete the requested checks and send the results.
- After verification of the order and address, approved replacement parts or another resolution will be arranged.