Eligible defective and non-defective products may be returned or exchanged within 30 days, subject to the conditions below.
Return and exchange conditions
- The product must remain unopened and unused in its original packaging and condition.
- For returns unrelated to a product-quality issue, the customer is responsible for return shipping or the return-label cost.
- A 10% restocking fee is applied as a percentage of the product price.
- Quality-related claims require support review and clear photos or video before a return is authorised.
How to apply
- Email [email protected] with your order number and request details.
- For a suspected defect, include clear photos or video.
- Wait for approval and the return address before shipping.
- Return the product in its original state and provide the tracking number.
- After inspection, the refund or exchange is processed according to the returned condition.
Refunds
Approved refunds are returned to the original payment method. Processing normally takes up to 10 days after approval; your payment provider may require additional time to display the credit.
Support hours: Monday–Friday, 9:00 AM–6:00 PM, excluding weekends and public holidays. Do not send a return before receiving written approval and the correct return address.