We prepare and dispatch orders as safely and efficiently as possible. The estimates below apply after payment confirmation.
Order handling
Processing normally takes 2-3 business days. Pre-order products display their estimated shipping date on the product page.
Shipping costs
- Products shipped from the UK warehouse: free UK delivery, with no hidden delivery duties.
- Selected accessories shipped from China: £8 shipping fee.
Estimated transit times
| Warehouse | Destination | Estimate | Courier |
|---|---|---|---|
| UK | UK | 2-4 working days | FedEx / DPD |
| China | UK | 7-15 working days | 4PX |
Tracking
A dispatch email is sent when the order leaves the warehouse. Allow up to 24 hours for tracking to activate; during peak periods, updates may take 48-72 hours.
Delayed delivery
If an order is beyond the estimated window, email [email protected] with the order number. We will contact the carrier and investigate.